Full title: It comes with the territory : handling problem situations in libraries / Anne M. Turner ; with a foreword by Gordon Conable.

Author/creator: Turner, Anne M., 1941-.

Date: 2004..

Call Numbers: N025.5/47

Record Identifier: 74VKDzJNQRLd

Language: English

Formats: Books

Contents: p. cm., Foreword to the second edition / Gordon Conable -- 1. Making behavior rules -- 2. Street people, the mentally disabled, substance abusers, and other symbols of our times -- 3. Dealing with angry people -- 4. The nasty behaviors : sexual deviancy, parental child abuse, and sexual harassment -- 5. "It's free and it's safe" - handling problems with unattended children -- 6. Censorship : wizards, sex, and killing animals -- 7. E-mail, chat rooms and websites : Internet use in the library -- 8. Securing our buildings -- 9. Writing good manuals -- 10. Training staff -- App. A. The Library Bill of Rights -- App. B. Guidelines for the development of policies and procedures regarding user behavior and library usage -- App. C. Sample procedures and policies.

Publishers: Jefferson, N.C. : McFarland & Co., 2004.

Notes: Includes bibliographical references and index.

Permalink: https://collection.sl.nsw.gov.au/record/74VKDzJNQRLd

DDC: 025.5

MMS ID: 991018970859702626