SLNSW-Do Customers and Employees Enjoy Service Particip...-TN_cdi_proquest_journals_1151367100

Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy

Full title: Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy

Author/creator: Yim, Chi Kin (Bennett), Chan, Kimmy Wa, Lam, Simon S.K..

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Record Identifier: TN_cdi_proquest_journals_1151367100

Language: English

Formats: Articles

Publishers: Chicago: American Marketing Association

Permalink: https://collection.sl.nsw.gov.au/record/TN_cdi_proquest_journals_1151367100

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    Record title

    Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy

    Record identifier

    TN_cdi_proquest_journals_1151367100

    Record permalink

    https://collection.sl.nsw.gov.au/record/TN_cdi_proquest_journals_1151367100

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    Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy

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    https://collection.sl.nsw.gov.au/record/TN_cdi_proquest_journals_1151367100

    Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy

    Full title

    Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy

    Author / Creator

    Yim, Chi Kin (Bennett) ; Chan, Kimmy Wa ; Lam, Simon S.K.

    Publisher

    Chicago: American Marketing Association

    Journal title

    Journal of marketing, 2012, Vol.76 (6), p.121-140

    Record Identifier

    TN_cdi_proquest_journals_1151367100

    Language

    English

    Formats

    Articles

    Publication information

    Publisher

    Subjects

    Subjects and topics

    Analysis Banduras Brand equity Consumer behavior Customer relations Customer satisfaction Economic value Employees Expectations Financial advisers Financial services Financial services industry Happiness Lent Marketing Marketing strategies Officials and employees Participation Self efficacy Studies

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    — AUTHORS, ARTISTS AND CONTRIBUTORS

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    Record Identifier

    TN_cdi_proquest_journals_1151367100

    Permalink

    https://collection.sl.nsw.gov.au/record/TN_cdi_proquest_journals_1151367100

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