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    Patron behavior in libraries : a handbook of positive a...
    • Books

    Publisher:Chicago : American Library Association, 1996.
    Date:1996.
    Call Numbers:T0378203

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    College teaching and the college library / by Patricia ...
    • Books

    Author / Creator:Knapp, Patricia B.
    Publisher:Chicago : American Library Association, 1959 [reprinted 1970].
    Date:1959 [reprinted 1970].
    Call Numbers:T0158209

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    • Books

    Publisher:Washington, DC : Association of Research Libraries, Office of Leadership and Management Services, c1998.
    Call Numbers:TQ068214

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    Serving the difficult customer : a how-to-do-it manual ...
    • Books

    Author / Creator:Smith, Kitty, 1945-
    Publisher:New York : Neal-Schuman Publishers, 1993 [c1994]
    Date:1993 [c1994]
    Call Numbers:TQ068062

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    • Books

    Author / Creator:Humble, Marion.
    Publisher:New York : American Association for Adult Education, 1938.
    Date:1938.
    Call Numbers:T0061884 , T0061883

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    Customer service : a how-to-do-it manual for librarians...
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    Author / Creator:Walters, Suzanne.
    Publisher:New York : Neal-Schuman Publishers, c1994.
    Call Numbers:TQ060859

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    Libraries that build business : advancing small busines...
    • Books

    Publisher:Chicago, Illinois : ALA Editions, 2022.
    Call Numbers:G 2022/2855

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    Customer service & innovation in libraries / Glenn Mill...
    • Books

    Author / Creator:Miller, Glenn, 1937-
    Publisher:Fort Atkinson, Wis. : Highsmith Press, c1996.
    Call Numbers:TQ068106

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    Dealing with difficult people in the library / Mark R. ...
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    Author / Creator:Willis, Mark R.
    Publisher:Chicago : American Library Association, 1999.
    Date:1999.
    Call Numbers:T0378201

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    Underserved patrons in university libraries : [electron...
    • ebooks

    Publisher:Santa Barbara, California : Libraries Unlimited, [2021]
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    People come first : user-centered academic library serv...
    • Books

    Publisher:Chicago : Association of College and Research Libraries, 1999.
    Date:1999.
    Call Numbers:N027.7/126

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    Putting service into library staff training : a patron-...
    • Books

    Author / Creator:Bessler, Joanne M.
    Publisher:Chicago : American Library Association, 1994.
    Date:1994.
    Call Numbers:T0376051

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    Whole person librarianship : [electronic resource] : a ...
    • ebooks

    Author / Creator:Zettervall, Sara K. author.
    Publisher:Santa Barbara, California : Libraries Unlimited, [2019]
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    Underserved patrons in university libraries : assisting...
    • Books

    Publisher:Santa Barbara, California : Libraries Unlimited, An Imprint of ABC-CLIO, LLC, [2021]
    Call Numbers:G 2020/4840

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    The efficient library : [electronic resource] : ten sim...
    • ebooks

    Author / Creator:Rush, Elizabeth Barrera, author.
    Publisher:Santa Barbara, California : Libraries Unlimited, [2020]
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    Customer service excellence : a concise guide for libra...
    • Books

    Author / Creator:Weingand, Darlene E.
    Publisher:Chicago : American Library Association, 1997.
    Date:1997.
    Call Numbers:T0378202

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    Public services in special collections / Florence Turco...
    • Books

    Author / Creator:Turcotte, Florence.
    Publisher:Washington, D.C. : Association of Research Libraries, 2006.
    Date:2006.
    Call Numbers:NQ025.105/5

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    Freedom and equality of access to information : a repor...
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    Author / Creator:American Library Association. Commission on Freedom and Equality of Access to Information.
    Publisher:Chicago : ALA, 1986.
    Date:1986.
    Call Numbers:T0378340

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    Survey of academic library practices in staging special...
    • Books

    Publisher:[New York] : Primary Research Group, c2013.
    Call Numbers:GQ 2013/1184

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    Libraries and homelessness : an action guide / Julie An...
    • Books

    Author / Creator:Winkelstein, Julie Ann, author.
    Publisher:Santa Barbara, California : Libraries Unlimited, and imprint of ABC-CLIO, LLC, [2021]
    Call Numbers:G 2021/1337

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